GlobalHost STANDARD TERMS & CONDITIONS:
General
1. The Customer undertakes to notify GlobalHost in writing of any change of address.
2. Payment terms to be agreed upon are strictly either:
• 7 days from invoice date - for Recurring Billing (e.g., Maintenance and Internet contracts)
• 7 days from statement date; or
• 30 days from statement date
3. GlobalHost reserves the right to suspend the services of the applicant should the account payment terms not be met.
4. When the Customer Account goes out of terms, the Customer Helpdesk Profile will automatically lock, preventing call logging.
5. Remittance is required with all payments. To be sent to debtors@globalhost.co.za
6. If the applicant should fail to object to any item(s) appearing on GlobalHost's statement of account within 14 days of the date of dispatch of the statements, the accounts shall be deemed to be in order. The applicant shall not hold back payment of their account due to items under reconciliation.
7. In the event of the applicant defaulting in making payment of any amount that has become due and owing, then the full balance outstanding (whether due or not) will become due and payable without notice to the applicant.
8. Unless the context otherwise requires, the words importing the singular shall include the plural and vice versa, a natural person shall include an artificial person and vice versa, and one gender shall include the other and vice versa.
9. The applicant undertakes to notify GlobalHost in writing, within seven days of any change of ownership of the applicant’s business, or should the applicant be a company, of its share transactions whereby the majority shareholding is affected, failing which notice the entire balance owing, whether due or not, will immediately be deemed to be due and payable by the applicant. In addition to the aforementioned, the applicant acknowledges that immediately upon any change of ownership in the applicant, any outstanding amount whether due or not shall be deemed to be payable forthwith by the applicant to GlobalHost.
10. Until such time as the applicant has paid the full value of their account in full in respect of any purchase of goods, the ownership in and to all such goods shall remain vested in GlobalHost. GlobalHost shall, in its sole discretion, without notice to the applicant, be entitled to take possession of any such goods which have not been paid for, and in respect of the goods so returned, being the price at which the goods were sold or the value thereof as determined by GlobalHost. The applicant hereby waives any right it may have for a spoliation order against GlobalHost in the event that they take possession of the goods.
11. Upon cancellation of services/termination of contracts, all outstanding monies become due with immediate effect.
QUOTES
1. All Prices quotes exclude vat @ 15%
2. Hardware prices quoted do not include installation fees and travel costs unless otherwise specified.
3. Payment is due upon delivery if you do not have an existing account with GlobalHost.
4. For account holders: Payment is due 30 days from date of invoice or statement depending on your terms.
5. Certain sub-contracted services require a deposit before work commences and balance on completion. The required deposit will be indicated on our quote.
6. We reserve the right to confirm prices on the date of order, due to exchange rate fluctuations.
7. While every effort is made to quote on available stock, stock availability is subject to our suppliers.
8. Items may be returned within 5 working days. A 15% handling fee will be charged for opened items. Returns will not be accepted for Credit after 5 working days
9. No returns are accepted on software.
PAYMENT TERMS
1. Hardware, Software, Labour and Setup Fee invoices: 30 days from Invoice or 30 days from Statement depending on your specific account.
2. RECURRING INVOICES: (Maintenance and Services invoices): Payment due in advance, and due date indicated on the invoice.
3. Interest of prime + 2 % will be charged on overdue accounts.
4. Goods remain the property of GlobalHost until fully paid for.
5. Invoice queries will only be dealt with if initiated within 30 days from date of Statement
6. Credit requests on invoices older than 30 days will not be accepted.
SERVICES
1. Initiation and cancellation of services will only be processed on receipt of a signed SAF (Service Application Form) or SLA (Service Level Agreement).
2. 1 calendar month cancellation notice / last working day, applies unless otherwise specified in SAF / SLA.
3. Upon cancellation – release of any services, documentation, data will be subject to payment in full.
4. Loan devices carries a maximum loan period of 1 month. Where the device is not returned within this period, the device will automatically be reallocated as a rental device and billed to the customer at the GlobalHost standard rental rate for that device.
• "I, the undersigned, confirm that I am duly authorized to furnish the relevant personal information from the aforementioned Director/Partners/Members to GlobalHost (PTY) LTD. I further certify, in my capacity as [position], that I am duly authorized to provide the above information on behalf of the company and that all information set out in this Application is true, correct, and up to date, and there have been no omissions or misrepresentations which would prejudice the granting of credit."
• "I hereby grant my consent that the personal information hereby provided by either myself (the undersigned client) or any third party may be used and processed as is necessary to carry out actions and functions for the conclusion or performance of the agreement entered into between the parties."
• "I confirm that I have obtained the necessary consent to disclose the listed trade references."
• "I hereby agree, that should I apply for Credit with another Creditor (Third Party), and state GlobalHost (PTY) LTD as a reference, I will notify GlobalHost (PTY) LTD thereof in writing, and furthermore, I will authorize GlobalHost (PTY) LTD in writing to divulge information required by the Third Party. Should I fail to authorize GlobalHost (PTY) LTD in writing, GlobalHost (PTY) LTD will give no information to the Third Party. GlobalHost (PTY) LTD will not be liable for any direct, indirect, and/or consequential damages I may suffer due to GlobalHost (PTY) LTD failing to give the requested information to the Third Party, where GlobalHost (PTY) LTD was not authorized thereto in writing by myself."
